DocumentationBC Shoes Returns and Exchanges: How They Work
Returns and exchanges for BC Shoes follow the rules of the store where you bought them. Learn what to check and what to do first, including Amazon orders.
Quick answer: Returns and exchanges follow the policy of the store where you bought your BC Shoes. For an Amazon order, use Amazon's return policy and your Amazon account. For another retailer, use that store's rules. Shopbcshoes.com does not sell shoes or take returns, so we cannot process one for you.
Who handles your return
shopbcshoes.com is a guide site. We link you to stores, but we do not take orders, ship shoes or accept returns. Your return depends on where you bought your pair, because each store sets its own rules for how long you have, what condition shoes must be in, whether exchanges are offered and who pays for shipping.
We do not list time limits or fees here. They can change, and they differ by store. Always read the current policy on the store's own page.
If you bought on Amazon
- Open Your Orders in your Amazon account.
- Find the pair and choose the return or replace option, if shown.
- Follow Amazon's return policy and instructions.
The seller shown on your listing matters. Some items are sold and shipped by Amazon and others by third-party sellers, and the steps can differ. If you have a problem, use Amazon's customer service for your order.
If you bought somewhere else
Use the return information from that store, such as its returns page or the instructions in your order email. If you bought from the Seychelles Footwear website, follow the return policy on that website. Do not apply one store's rules to a purchase from another.
Before you return a pair
Check the size
Many returns happen because of fit. Compare your pair with the BC Shoes size chart and the fit notes by style. Peace Train runs large and Ambitious runs wide, and Winnie is sold in whole sizes only.
Try them indoors
Many stores expect returned shoes to be in unworn condition. Try your pair on a clean, soft surface, and keep the box and any tags. Our boxes are recycled cardboard printed with plant-based ink, and stores often want the original packaging.
Keep your records
Save your order confirmation, the listing, and any photos you take if the item arrived damaged or different from the listing.
Exchanges
Whether you can exchange a pair for another size or color depends on the store. Some stores offer exchanges, while others ask you to return an item and place a new order. Check the policy before you start so you do not lose a size you want.
Cleaning and returns
If you clean a pair before you decide, use the gentle methods in how to clean BC Shoes. Heavy cleaning or wear can affect whether a store accepts a return.
Still stuck?
If you are not sure which store to contact, check your order confirmation for the seller. You can also read where to buy BC Shoes, or use our contact page to ask where to start.