How can we help?
shopbcshoes.com is an independent site for BC Shoes styles. We can help with sizing, materials and care, finding a style, and questions about this site.
We do not sell shoes, ship parcels or process returns. Those stay with the store where you bought your pair.
Find the right door in four taps
Most questions have a faster home than our inbox. Pick the one that sounds like yours.
- My orderWhere is my order, or how do I return it?Orders, changes, returns and exchanges are handled by the store where you bought. On Amazon, open Your Orders.Open Amazon Your Orders
- SizingWhich size should I pick?Our size chart converts US, EU, UK and centimetres, with notes on styles that run large or wide.Open the size chart
- CareHow do I clean my pair?Step by step care for V-Leather, V-Suede, corduroy and the other vegan materials.Read the care guide
- Brand or siteSomething else about BC Shoes or this site?Finding a style, a broken link, a press note: write to us and we will read it.Go to the form
Write to the BC Shoes team
We read every message and reply as soon as we can.
Good to know
- Mention the style name and your usual size.
- Order problems go to the store where you bought.
- We cannot see, change or cancel orders.
Looking for the brand itself? BC Footwear's official contact details are on the Seychelles website. Visit the Seychelles website
Contact Us
If you have any questions or feedback, please reach out to our team
Four details that help us help you
Not all of these apply to every question. Add what you have.
Style name
For example Fiction Loafer or Peace Train.
Your size
Your usual US size and the size you are considering.
Order number
The Amazon order number, only if your question is about an order.
if you have one
Photos
A clear shot of the label inside the shoe or of the issue.
if you have one
Answers you can read right now
Our help docs cover the questions we hear most.
BC Shoes size chart
US, EU, UK and cm side by side, plus fit notes.
Read the guide
How to clean BC Shoes
Gentle care for vegan leather, suede and fabric.
Read the guide
Where to buy BC Shoes
How to find a style on Amazon and what to check first.
Read the guide
Returns and exchanges
They go through the store where you bought. Here is how.
Read the guide
Before you hit send
The five things people ask us most.
Questions sorted? Go find your pair.
Chunky soles, vegan materials and a little California sunshine are waiting.
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